DATA MANAGEMENT

Connector

Application and workflow integration and automation service

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Seamless Integration of Thrid-Party Applications

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Highly Adjustable and Easily Implemented Automations

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Simple Orchestration of Complex Workflows

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Adjustable automation meets intelligent integration

Connector fulfills a crucial role in the Fractal platform by supporting simple integrations between virtually any API-based application or service.  Its intuitive drag-and-drop interface allows users to easily build highly customizable workflows that automate any number of triggered responses to specified events or conditions.

Connector makes it easy to enrich data and business processes with meaningful context through adjustable automations.  Notifications become both timely and informative.  Receipt of a negative customer survey, for example, can immediately text a sales rep, email a support team, and post a message to a group Slack channel—all including details of the customer’s history, case details, and survey results in real time.

More complex operational workflows are supported as well, such as triggering automatic analytic routines that triage and escalate or even take corrective actions for mission-critical events without human intervention.

The unprecedented flexibility and extensibility of Connector’s integrations and automations are fundamental to the capabilities that allow Fractal OS to drive increasingly informed decision-making and optimization across the enterprise.

DOCUMENTATION

Example Use Cases

Integration of 3rd-party Applications

Insurance Claim Processing

Following a car accident, correlate geolocation and image analysis data from SMS messages with 3rd-party APIs to provide context and details needed to automatically fill out claims submission forms on auto insurance providers’ web sites.

Automated Billing

Deliver timely warnings or disrupt service based on configurable customer payment status triggers, and provide payment options through integrated banking APIs.

Proactive Maintenance

Utilize IoT sensors to monitor variables such as pressure and temperature among interconnected systems to identify potential problems before they occur, proactively schedule preventative maintenance, and assign and notify maintenance engineers through staffing APIs.

Customer Service

Upon completion of customer interactions, automatically trigger personalized and context-enriched surveys to drive enhanced customer satisfaction.

Easily Implemented Automations

Chatbot Capabilities

Leverage Natural Language Processing to provide human-like interactions that guide users through process flows that support automations such as notifications or real-time updates to business systems.

Robotic Process Automation

Highly customizable, modular components can be integrated into workflows that allow software systems to emulate human interactions with back-end systems to automate activities that are often tedious or mundane.

Dynamic Pricing Adjustments

Dynamically perform global price adjustments for products based on pre-set thresholds in relevant market movements across regions.

Application Performance Monitoring

Application performance benchmarks are used to trigger notifications when unusual variances are detected or thresholds are exceeded, and to dynamically adjust resource utilization across distributed systems to optimize performance.

Simple Orchestration of Workflows

Cyber Theft Intervention

Upon identification of suspicious user behavior on a network, perform real-time safeguards such as requesting approval from supervisors, prompting user to validate identity through biometric services, or automatically blocking user access to systems across the entire network.

Cloud Cost Optimization

Monitor and forecast storage and compute resource utilization and dynamically throttle data flows between on-premises solutions and various Cloud Service Providers based on real-time comparisons of pricing tiers.

System Uptime Monitoring

Perform systematic health checks on applications and, upon failure, log the event, send notifications to appropriate parties, and attempt to restart services without human intervention.

KPI Optimization

Track Key Performance Indicators over time to establish benchmarks that enable trend and pattern matching analysis to identify inefficiencies and notify management when resource adjustments should be made to achieve performance goals.

Features

Unprecedented Flexibility
flexiblity

Easily integrate applications and services to build complex workflows and automations in minutes.

Simple Usability
usablity

Guided component configuration and an intuitive drag-and-drop workflow builder UI are provided in an interactive web portal.

Elevation of Human Talent
elevation of human talent

Automation of mundane business processes frees up human talent to focus on the things machines can't do.

Improved Accuracy
improved accuracy

Automated, data-enriched workflows provide the context to promote the right result or decision the first time.

Increased Consistency
increased consistency

Identical processing based on customizable conditions and triggers reduces output variation.

Greater Productivity
greater productivity

Tedious and repetitive tasks can be performed by virtual full-time employees working 24/7/365.

Adjustably Autonomous
autonomous

The degree of automation associated with any workflow can be adjusted dynamically to accommodate human intervention as needed.

Dynamic Scalability
scalablity

Easily add or remove workflow automations or participating components to achieve new integrations or outcomes.

Compliance and Accountability
compliance and accountability

Automated logging provides comprehensive audit trail of outcomes associated with every step of a workflow.

Fault Tolerant
Fault tolerant

Distributed, cloud-based deployment ensures high availability of data and services to meet the most demanding SLAs.

Continuous Monitoring
continuous monitoring

Automatic notifications and interventions are easily implemented to protect against silent failures and ensure timely response.